Support Policy Page

Support Policy

At Callbok India, we are committed to providing exceptional customer support to ensure a seamless shopping experience for our users. Our support team is here to assist you with any inquiries, concerns, or issues you may have. Please review the following information regarding our support services:

1. Contact Methods

You can reach our customer support team through the following channels:

Email: For general inquiries, assistance with orders, or any other questions, please email us at support@callbokindia.com. Our team will respond to your email as promptly as possible during our business hours.

Contact Form: Alternatively, you can fill out the contact form or generate ticket available on our website. Please provide detailed information regarding your inquiry or concern to expedite the resolution process.

2. Business Hours

Our customer support team operates during the following business hours:

Monday to Friday: 10 A.M to 5 P.M

Saturday and Sunday: 10 A.M. TO 2 P.M.

Please note that inquiries received outside of our business hours will be addressed on the next business day.

3. Types of Support

Our support team is available to assist you with the following:

Order Assistance: Need help placing an order, tracking your shipment, or making changes to your order? Our team is here to help!

Product Inquiries: Have questions about our products, their specifications, or availability? Reach out to us, and we'll provide the information you need.

Technical Support: Encountering technical issues while navigating our website or using our services? Let us know, and we'll work to resolve the issue promptly.

Feedback and Suggestions: We value your feedback! Feel free to share your suggestions, comments, or concerns with us, and we'll take them into consideration to improve our services.

4. Response Time

We strive to respond to all customer inquiries within 4 hours during our business hours. However, response times may vary depending on the volume of inquiries received.

5. Escalation Process

If you are dissatisfied with the resolution provided by our support team or require further assistance, you may request to escalate your inquiry to a supervisor or manager for further review.

6. Feedback

We welcome your feedback on our support services. Your input helps us identify areas for improvement and enhance the overall customer experience.

7. Legal Compliance

Our support policies and procedures adhere to all applicable laws and regulations in India.

8. Contact Information

For any inquiries or assistance, please contact our customer support team at:

Email: support@callbokindia.com or customercare@callbokindia.com

Contact No.: +918802164202

Thank you for choosing Callbok India! We appreciate your business and look forward to assisting you.

Feel free to customize this template to align with your specific support processes and business requirements. Additionally, regularly review and update your support policies to ensure they remain relevant and effective for your customers.

Callbok- E Market System

Callbok E Market System has been created by Callbok India which is the largest E-commerce Market. Callbok India is a complete Indian Company.
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Warm regards,
The Callbok India E Market System Team